Terms & Conditions
Disclaimer
Throughout the site, the terms “we”, “us” and “our” refer to Nifty Nutrients, LCI Supplies UK Ltd. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
The entire content of this website is based upon the opinions of Nifty Nutrients, LCI Supplies UK Ltd, unless otherwise stated and is strictly intended for the sharing of information, knowledge, published scientific opinions, and the experience of the growing Nifty Nutrients community. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. It is not intended to diagnose, treat, cure, or prevent any disease and does not constitute as any form of medical advice or medical treatment. We encourage you to make your own health care decisions based upon your own research and in partnership with a qualified healthcare professional. If you are pregnant, taking medication or have a medical condition, please ensure to consult your health care professional prior to consuming our products.
While we strive to keep our website information up to date and correct, we make no representations of any kind, express or implied, about the completeness, accuracy, suitability or reliability with respect to the website or the information, products, services, or related graphics and images contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Our products should not be used as a substitute or food replacement in relation to a balanced diet and healthy lifestyle; they should simply be used alongside and in addition to a healthy diet. We, under no circumstance, make any warranty as to the results that may be obtained by using the products found on this website.
Every effort is made to keep this website available. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable for any reason.
Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those websites. The inclusion of any links to other websites does not imply a recommendation or endorsement of the views expressed on those websites.
Terms and Conditions
By using or submitting an order (and any subsequent orders) on this website you are agreeing to the terms that appear below.
Terms & Conditions can be rather long and confusing, so if you are unsure about anything then please do not hesitate to get in touch with us via the details given in the “Contact Us” section of our website.
You agree to purchase services and goods from Nifty Nutrients subject to these Terms and Conditions which will apply to all transactions using niftynutrients.com.
Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, and changes to our service. By registering with niftynutrients.com, you accept that your email address may be used to supply you with such information.
By purchasing goods through niftynutrients.com, you agree both to our Terms and Conditions and Privacy Policy.
You will not automatically receive email-marketing communications from us by creating an account or making a purchase through our website. So if this isn’t for you or you wish not to receive promotional emails from us, you don’t have to. You can actively choose the option to receive email-marketing communications from Nifty Nutrients, and you have the option to opt-out of these communications at any time if you change your mind.
1 Shipping
Standard Shipping - £3.99 flat rate for all UK orders, or FREE on orders over £20.
Delivery: 2-4 days after dispatch Royal Mail or EVRI 48hr Tracked Service. We aim to dispatch all orders within 1-3 working days.
Please note we do not dispatch orders on bank holidays or weekends.
Delivery days: Mon-Sat Please note dispatch may be longer during busier periods
How long does UK Standard Shipping take?
If you order with us before 12 midday Monday-Friday, you can expect your order to be processed / delivered to you within 3-5 working days. Orders placed after midday or over the weekend will be processed the next working day. If you haven’t received your order after 5 working days, please contact us: hello@niftynutrients.com
Please note we do not dispatch orders on bank holidays or weekends
When will my order be dispatched?
Please note, it may take up to 24 hours for your order to be processed and packaged, delivery times begin after 24 hours of completing your order.
You will receive a confirmation of your order or shipping via email. If you have not received this, please check your junk mail.
If your order is placed after 4pm it will be packaged the following working day. Royal Mail does not operate on a Sunday.
How do I track my order?
You should receive an email when your order is dispatched. You can track your email using the Royal Mail or EVRI tracking number provided.
What if there’s a delay with my shipment?
Whilst we make every effort to adhere to the delivery times outlined in our Shipping policy, we unfortunately have no control over any delays that may incur once your package is with the courier.
To make a claim, Royal Mail and EVRI require a waiting period of 10 days from the intended delivery date. If your parcel does not arrive within this time frame, please check the tracking information and contact our customer care team with your order number.
What if I need to make a change to my order?
Please Note: We are unable to execute cancellations, address changes, or other modifications to your order after it has been submitted. Please check all information and order and details before confirming.
Customs and Import Charges
When ordering internationally from our website, depending on the country you are having your items shipped to, you may be liable to pay any import duties and customs taxes.
Please keep this in mind and consult your local authority to estimate the potential charges based on the value of your order.
These charges are not set by Nifty Nutrients and we cannot be held responsible for any customs charges that may arise from importing goods. Please note, the charges must be paid for you to receive your goods. Refusing to pay these charges will result in your order being returned to us.
For more information on duties and taxes for your country, please contact your local customs office.
2 Return / Refund Policy
We hope you enjoy your purchase from Nifty Nutrients. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund or exchange as long as the product remains unopened. Please see below for more information on our return policy.
Returns
All returns must be within 14 days of the purchase date. All returned items must be in new and unused condition.
Return Process
See instructions on exactly how to return:
Step 1: To return an item, please contact our customer service team and quote your order number: hello@niftynutrients.com
Step 2: Once you’ve notified the team, please package the items up and send to:
Attn: Nifty Nutrients returns c/o Nifty Nutrients, Suite 204, Ashton Old Baths, Stamford St W, Ashton-under-Lyne OL6 7FW
IMPORTANT: Please include your original order packing slip or a note with your order number on otherwise we will not be able to allocate the return to your order.
Step 3: The team will receive your order, inspect the items and approve or reject in line with our policy. Please allow 5-7 working days for the team to inspect your return.
Step 4: If your return is approved, a refund will be sent back to your original payment method. See details below.
Return Shipping
Please note, that you will be responsible for paying for your own shipping costs for returning your item. We will send a confirmation email once the returned product has been received.
To guarantee that your returned item(s) reach us please use signed for mail services, as we can only process a refund for products that we receive, undamaged by postal services.
Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.
Refunds (if applicable)
Once we have received your parcel, please allow up to 7 working days for us to process your refund to the original payment method minus the original shipping fee. Refunds can take up to 10 working days to show in your account depending on your payment provider.
If you have not received your refund in this time frame, please first contact your payment provider to check if they have received it. If you’ve done all of this and you still have not received your refund yet, please reach out to us at hello@niftynutrients.com
Exceptions
For defective or damaged products, please contact us at hello@niftynutrients.com with photos to arrange a refund or exchange.
What happens if I miss the 14-day returns window?
We recommend checking your product within 7 days of receiving it to make a decision on whether you’d like to place a return.
We are unfortunately unable to offer a refund for items returned outside of the 14-day window.
What if my item is received damaged?
On the rare occasion your items arrive damaged, please contact our customer care team at hello@niftynutrients.com within 48 hours of receiving your order. Please provide your order number and images of the products you believe are not fit for purpose. The team will then be able to evaluate the issue and advise on further action.
In some cases, we will not require you to send the items back to us and a full refund will be issued, however, in the case of products being faulty but not damaged - for example, if you believe you have been sent the wrong supplement - we may ask you to return the item to us to be assessed. If this is the case, a returns label will be issued to you and a replacement product or refund may be granted.
3 Liability
3.1 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights.
3.2 We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control.
3.3 Other than as set out in clause 3.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods and cost of delivery contained in that original order.
3.4 Subject to clause 3.1, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising after the 14 days of delivery has surpassed.
3.5 We are required to be informed of any customer complaint, however arising, within 1 year from purchase. We cannot investigate and are not able to process any refund or replacement after 1 year from purchase.
4 Privacy
4.1 Your privacy is at our upmost importance. The personal information that you give us is held with professionalism, care and security. We do not sell or release this information to third parties for their marketing purposes unless you agree otherwise. For more information about how we handle and use your data, please refer to our Privacy Policy.
4.2 At the time of your registration you will set a password. You are entirely responsible if you do not maintain the confidentiality of your password. You are responsible for all orders placed with us or information given to us under your e-mail address. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.
5 Customer Complaints
5.1 On the rare occasion, we may get things wrong, so if we have made an unfortunate mistake and you have a complaint then please address it directly to Nifty Nutrients. – via email (hello@niftynutrients.com).
5.2 If you are unhappy with the quality or condition of any products you have purchased from Nifty Nutrients, please address any complaints to Nifty Nutrients directly via email (hello@niftynutrients.com). An Order Confirmation, proof of delivery and/or evidence of the issue may be required in order to issue any refunds where appropriate.
6 Special Offers & Promotions
6.1 It is our complete discretion, to offer special offers for our products or services at any time. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions.
6.2 We may change the terms of special offers, or withdraw them altogether at any time and without prior notice.
7 Jurisdiction
7.1 These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions, shall be governed by and construed in accordance with the law of England and Wales.
8 General
8.1 If any of these Terms and Conditions are held by any court of law to be unlawful, invalid or unenforceable, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
8.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times the property of LCI Supplies UK Ltd or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through niftynutrients.com, and you may not otherwise copy, reproduce, publish, display, distribute, commercially exploit, use or create imitative works of any content on the niftynutrients.com website without our prior written permission. Nifty Nutrients may impose a fee on any unwarranted use of the data and content contained on its website.
8.3 It is your responsibility to check product labels and ensure that the ingredients and nutritional contents are suitable for your diet or allergy restrictions.
8.4 Where further dietary information and advise is important to you, please contact your doctor or medical practitioner, to assess whether the products are suitable for your dietary requirements and/or restrictions.
8.5 Nifty Nutrients will occasionally offer special discounts or offers on its products or delivery charges. We reserve the right to withdraw such offers at any time, in which case such offers and discounts will no longer apply. Any advertising or promotion of special offers or discounts that are subsequently withdrawn is void from the moment that the offer is withdrawn from our website and database.